No, we are unable to cancel any transactions that are initiated and completed by a customer. Any transactions that have been completed are deemed valid transactions and we are unable to suspend, cancel or reverse a transaction due to the closed nature of this system.
Please ensure that you confirm which KDI account to withdraw from. See image below for reference.
Note that clicking on the TRANSFER page will only allow you to transfer funds between your KDI Save and KDI Invest accounts. Withdrawals cannot be made on the TRANSFER page.
There will also be a confirmation window to complete the step. Please be sure to read and check that the details are accurate before clicking on the “Confirm” button.
Upon clicking it, you are deemed to have agreed to submitting a confirmed request. No changes nor cancellations can be made to this transaction thereafter.
Please refer to the image below for the confirmation window.
