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Who are vulnerable clients? If i am vulnerable, how can KDI support me?
A vulnerable client may be anyone who feels they are facing a personal circumstance, including financial difficulties, accessibility needs, mental-health...
What are the factors that may contribute to a person’s vulnerability?
There are a few factors that may contribute to vulnerability.These include but are not limited to: Health related factors – physical...
If I have trouble with the declaration form, can I request for the Customer Service representative to call me?
Yes, if requested, we call you to provide verbal assistance. Alternatively, if we are unable to reach you by email,...
Is this declaration mandatory, and can I refuse to complete the declaration?
This declaration is mandatory. Failure or refusal to complete may result in the account opening application being rejected.
How will KDI use my information and will it be shared with any other parties?
Clients who declare their vulnerability will be contacted by our Customer Service representative to further understand their unique needs. The...