A vulnerable client may be anyone who feels they are facing a personal circumstance, including financial difficulties, accessibility needs, mental-health challenges; or just not feeling confident about their literary, financial knowledge or digital skills.
If you identify as a vulnerable client or have specific needs or concerns, our team is available to provide extra assistance, guidance, and flexibility to help you access and manage your account.
You can contact our Customer Service team by filling the contact form here to discuss your unique needs. Our representatives are trained to provide tailored assistance, and we’ll work together to address your needs.