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Help Topics
Getting Started
13 Articles- What is the minimum age to open an account with Kenanga Digital Investing (KDI)?
- How do I sign up for a Kenanga Digital Investing (KDI) account?
- What documents do I need to open a Kenanga Digital Investing (KDI) account?
- I am a Non-Malaysian, can I still open an account?
- I am Malaysian but currently living overseas. Can I invest in Kenanga Digital Investing (KDI)?
Vulnerable Client
7 Articles- Who are vulnerable clients? If i am vulnerable, how can KDI support me?
- What are the factors that may contribute to a person’s vulnerability?
- Upon filling in the Contact Form relating to a vulnerable status, what do I do next?
- If I have trouble with the declaration form, can I request for the Customer Service representative to call me?
- Is this declaration mandatory, and can I refuse to complete the declaration?
General
19 Articles- How does Kenanga Digital Investing (KDI)’s technology work?
- What are the investment services offered by Kenanga Digital Investing (KDI)?
- What is machine learning AI?
- What are the benefits of investing in Kenanga Digital Investing (KDI)?
- How is Kenanga Digital Investing (KDI) different from investing in mutual funds or unit trusts?
General KDI Save
7 Articles- What is KDI Save
- What is the difference between KDI Save and traditional bank savings products?
- What is Effective Annual Rate (EAR)?
- What are the forms of returns from KDI Save ?
- Can I change my risk profile for KDI Save?
General KDI Invest
18 Articles- What are Exchange Traded Funds (ETFs)?
- Where are the ETFs under KDI Invest listed?
- Does Kenanga Digital Investing (KDI) have a fixed or pre-determined list of ETFs that it invests in?
- Why isn’t Kenanga Digital Investing (KDI) investing in ETFs listed in non-US markets?
- Why are these Exchange Traded Funds (ETFs) useful for asset allocation?
Fees and Charges
6 Articles- Are there any fees and charges to open a KDI account?
- Are there any charges for investing into KDI Save?
- Are there any charges for investing into KDI Invest?
- Are there any fees being imposed such as sales, subscription, redemption, custodian, withdrawal penalty or closing fees?
- Do I need to make any payments for management fees?
Deposit, Withdrawal and Transfer
27 Articles- How do I deposit funds into my KDI Save and/or KDI Invest accounts?
- Are there any conditions for Deposit?
- Is there a Deposit Limit per Transaction?
- Is there a minimum amount that I can deposit into my Kenanga Digital Investing (KDI) account?
- Which Financial Institutions do you accept deposits from?
Managing Account
10 Articles- How do I edit my personal details?
- Can I use e-wallet or any digital bank savings account to register with KDI?
- How do I change bank account details?
- How do I change the password upon logging in?
- What if I forgot my password and how do I reset it?
Tax & e-invoice
15 Articles- Why does my registration require a Tax Identification Number (TIN)?
- What is FATCA?
- What is CRS?
- What does the CRS require?
- How does FATCA and CRS apply to me if I am a Malaysian?
Security and Protection
4 Articles- Where are my personal information stored?
- Do I own the ETFs in my KDI Invest Portfolio?
- Does Kenanga Digital Investing (KDI) practice 2-Factor Authentications?
- What happens to my investments if Kenanga Digital Investing (KDI) closes down, gets acquired/goes public?
Popular Articles
- If I withdraw funds, how long does it take to get the funds back into my bank account?
- How long does it take to get my KDI Invest and/or my KDI Save funded?
- Are there any charges for investing into KDI Invest?
- How do I deposit funds into my KDI Save and/or KDI Invest accounts?
- What is the difference between KDI Save and traditional bank savings products?